Finding Information


This manual describes K2 Media Client systems and provides all the information you need to go beyond factory default settings and customize your system’s configuration to meet your site-specific needs. The manual contains information for all models and options, including both internal storage and external storage K2 Media Clients. Refer to the sections that apply to your particular model and options.

How this manual is organized

This manual is organized around the tasks required to install and configure the K2 Media Client. The following describes the chapters included in this manual:

Product Description

Using K2 Media Client system tools

System connections and configuration

Managing Internal Storage

Managing K2 client system software

Administering and maintaining the K2 system

External Storage

Specifications

Connector Pin-outs

Rack-mounting

Getting more information

The following illustration shows the recommended order in which to reference the documentation.

Quick Start Guide

You receive this guide in the product packaging with your K2 Media Client. The Quick Start Guide provides step-by-step installation instructions for basic installation and operation of your SD or HD/SD K2 Media Client, including recording and playing clips.

Release Notes

The release notes contain the latest information about the K2 Media Client software shipped on your system. There are K2 Storage System release notes and K2 Media Client release notes. The information in this document includes software upgrade instructions, software specifications and requirements, feature changes from the previous releases, and any known problems. Because release notes contain the latest information, they are printed out rather than included in the Documentation CD-ROM.

K2 Documentation CD

Except for the release notes and Quick Start guide, the full set of support documentation, including this manual, is available on the Documentation CD-ROM that you received with your K2 Media Client.

The K2 Documentation CD includes the following documents:

NetCentral documentation

The NetCentral product has its own documentation set, described as follows:

Thomson Grass Valley Web Site

This public Web site contains all the latest manuals and documentation, and additional support information. Use the following URL.

http://www.thomsongrassvalley.com.

Grass Valley Product Support

To get technical assistance, check on the status of problems, or report new problems, contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.

Web Technical Support

To access support information on the Web, visit the product support Web page on the Grass Valley Web site. You can download software or find solutions to problems by searching our Frequently Asked Questions (FAQ) database.

World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: gvgtechsupport@thomson.net.

Phone Support

Use the following information to contact product support by phone during business hours. Afterhours phone support is available for warranty and contract customers.

United States
(800) 547-8949 (Toll Free)
France
+33 (1) 34 20 77 77
Latin America
(800) 547-8949 (Toll Free)
Germany
+49 6155 870 606
Eastern Europe
+49 6155 870 606
Greece
+33 (1) 34 20 77 77
Southern Europe
+33 (1) 34 20 77 77
Hong Kong
+852 2531 3058
Middle East
+33 (1) 34 20 77 77
Italy
+39 06 8720351
Australia
+61 1300 721 495
Netherlands
+31 35 6238421
Belgium
+32 2 3349031
Poland
+49 6155 870 606
Brazil
+55 11 5509 3440
Russia
+49 6155 870 606
Canada
(800) 547-8949 (Toll Free)
Singapore
+656379 1390
China
+86 106615 9450
Spain
+ 34 91 512 03 50
Denmark
+45 45968800
Sweden
+46 87680705
Dubai
+ 971 4 299 64 40
Switzerland
+41 (1) 487 80 02
Finland
+35 9 68284600
UK
+44 870 903 2022

Authorized Support Representative

A local authorized support representative may be available in your country. To locate the support representative for your country, visit the product support Web page on the Grass Valley Web site.


Copyright Thomson Broadcast and Media Solutions, Inc.
http://www.thomsongrassvalley.com