Grass Valley Provides Local Support for the New LDX Series Camera Throughout Latin America
San Francisco, Calif., January 23, 2013 — As a direct result of the success of the LDX Series™ camera range launched at IBC, Grass Valley® has just finished training a network of skilled engineers to provide first line support across the entire Latin American region.
The new LDX Series™, combining business flexibility, operational excellence and outstanding image performance is proving a real hit in the Latin American market, so Grass Valley's Global Services team developed and delivered a comprehensive technical training program in Breda, The Netherlands, exclusively for Grass Valley Solution Providers across the region.
The objective of the training program was to ensure that Solution Providers were equipped with the knowledge-base and skillset to provide first line of support for the new LDX Series cameras and its end users. The program consisted of technical camera theory and operations overview, service procedures and diagnostics, as well "hands on" workshops tailored to suit every level of experience. Practical tips were also a very important part of this workshop and covered both software and hardware aspects of the complete end-to-end system for both triax and fiber transmission.
Twelve key technical staff successfully attended the four days of training which forms a vital part of Grass Valley's commitment to provide a high standard of regional support for our valued customers.
"There has been a tremendous amount of interest in LDX Series cameras, since its launch in September," said Tim Ordaz Vice President, Americas Services and Global Technical Assistance Centers for Grass Valley. "Our commitment to deliver quality customer service, along with great products throughout all of the regions we service has always been our top priority, and we are excited to work with our Latin American Solutions Providers in supporting their efforts in providing the best customer service and support available."
For more than 50 years, the Grass Valley name has been synonymous with innovation, leadership, and performance. Our full range of solutions and services is unmatched in the industry, leveraging the economies of scale of the IT industry with our proprietary core knowledge of media processing and storage. Grass Valley customers include most of the world's leading broadcasters, teleproduction facilities, and service providers, as well as independent video professionals who rely on our products to cover the world's most high-profile live events, as well as to benefit from efficiencies in day-to-day operations. When you're watching news, sports, or entertainment programming—whether on a TV, the web, or a mobile device—you're watching Grass Valley at work in today's connected world.
For information about Grass Valley solutions and services, please visit www.grassvalley.com.