We, at Grass Valley, value your trust and confidence.
We believe that we earn your trust and confidence when we continue to bring you exceptional products or services for your digital home and do so in a very private and secure manner. We believe that trust and confidence is sustained as we honor that commitment to you, day in and day out.
Grass Valley is a global company, offering digital products and services worldwide for your home. This privacy statement is applicable to the information we collect on our websites.
We created this privacy statement to inform you of our global commitment to you.
KEEPING YOUR INFORMATION SECURE
Keeping the personal information we collect about you secure is one of our most important responsibilities. We value your trust and handle personal information with care. Our employees access information about you when needed to complete your product purchase, maintain your service or warranty agreements and otherwise meet your needs. We may also access information about you when considering a request from you for additional services, honoring our agreement with you or when responding to requests as required by law.
We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these information principles.
WORKING TO MEET YOUR NEEDS THROUGH INFORMATION IN THE COURSE OF DOING BUSINESS, WE COLLECT AND USE VARIOUS TYPES OF INFORMATION, SUCH AS INFORMATION AVAILABLE FROM PUBLIC RECORDS AND MARKET RESEARCH, AS WELL AS INFORMATION YOU PROVIDE TO US. WE USE THIS INFORMATION TO SERVE YOU AND TO HELP YOU LEARN MORE ABOUT HOME DIGITAL PRODUCTS.
We collect personally identifiable information from you, for example, when you purchase a product or service contract, when you register on one of our websites, complete a survey, or when you request information from one of our family of companies.
The personal information we collect includes, for example, name, address, preferences, credit card information to process purchases, email addresses, click stream and navigation data.
Keeping information accurate
Keeping personal information accurate and up-to-date is very important. Our customer service personnel are available to review the information we hold about you and to use them in conformity with Computer Technology and Personal Date Protection Laws, such as your warranties and service contracts, so that together we can confirm their accuracy. If you ever find that information about you is incomplete, inaccurate or not current, we want to correct it. In compliance with local Computer Technology and Personal Date Protection applicable Laws, we also stay at your disposal in order to access, rectify or request deletion of any data you provided us. Please contact us through one of the contact mechanisms listed below: firstname.lastname@example.org
We bring you value and benefits, while honoring your preferences
When we accept your personal information we use it to provide you goods and services, establish warranties and service contracts and to provide you quality customer services.
How—and why—information is shared
We limit who receives information and what type of information is shared. We share information with the goal of bringing you innovative digital products and more choices.
Sharing information within Grass Valley. To offer you a full suite of Grass Valley digital home goods and services, the personal information we have about you may be shared among the family of Grass Valley companies as permitted by law and our agreement with you.
Sharing information with companies that work for us. To assist us in offering you goods and services and our agreement with you, we may occasionally share information with companies that work for us, such as companies that process your order or record your warranty information.
Sharing information with companies that bring you value. In agreement with you, personal information excluding credit card information may be shared with other reputable organizations whose products and services you may find beneficial.
Sharing information with others. We may provide your information as required by law or legal process; to protect and defend the rights of Grass Valley and under circumstances we believe reasonably necessary to protect the personal safety of users, Grass Valley, this site, or the public.
If you do not want Grass Valley to make commercial use of these data, please send an email to the following address: email@example.com
Offering you choices
You will be offered an opportunity to express your preference regarding the use and dissemination of information about you. That opportunity may be made available at the time you register on our web site or when you fill out a warranty card. You may always call our customer service units or contact us using the information listed below to share your preferences with us. While the specific preferences offered may vary from region to region across the world due to local law and/or practice, it is Grass Valley's goal to listen and honor our customers' preferences. Your continued trust and confidence depends upon it.
Grass Valley websites may contain links to other sites; however, we are not responsible for the content or the privacy practices employed by the other sites. We encourage you to read these other privacy statements.
Grass Valley complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Grass Valley has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Grass Valley's certification, please visit http://www.export.gov/safeharbor/.
Grass Valley has implemented an internal dispute resolution process for Safe Harbor complaints. For disputes that are not resolved through such process, Grass Valley agrees to submit to the jurisdictions of the EU Data Protection Authorities for unresolved disputes involving the personal information of any individual from the EU, as well as to that of the Federal Data Protection and Information Commissioner of Switzerland for unresolved disputes involving the personal information of any individual from Switzerland.
For additional information, please write to us at:
Privacy Officer — Legal Department
3030 NW Aloclek Drive
Hillsboro, OR 97124
United States of America
You may also email us at: firstname.lastname@example.org
This policy is effective July 15, 2014. We may make and post changes to this statement in an effort to ensure you are clearly informed of any changes in our information handling practices.