Grass Valley® Customer Support & Services regularly offers special promotions. Our service promotions enhance the value you receive with your Grass Valley product or system.
You now have a new way to conveniently contact Grass Valley for the support of your K2 Edge and Nexus products, using new telephone numbers to the Grass Valley Global Call Center.
Our call center staff and support engineers have been trained to handle K2 Edge and Nexus technical questions. They will deliver customer support with the same level of professionalism provided to all Grass Valley customers:
Customers with products approaching End of Service have a limited opportunity to obtain spare parts at 50% off list price. Increase on-site inventory, extend the life of products and reduce the risk of un-addressable service outages due to products no longer being covered under long term product support or having reached end of service.
Promotion terms and conditions:
(1) A.R.O = At Receipt of Order. Spares are offered on a "first come, first served" basis
For more information, contact your support office or your local reseller.
Are you still using the famous Grass Valley® Profile® Video Servers (PVS)? If so, it’s time to plan your migration from the PVS Family (PVS 1100, PVS2000, PVS3000, and PVS3500) to our new K2 Summit® media server at very attractive terms.
As every PVS installation is different, Grass Valley will come on-site to your facility at no charge (conditions apply) to determine the most economical transition to the latest Grass Valley server technology.
We'll then propose a customized migration package or à la carte services tailored to your operation, including installation, commissioning, and a multiyear support contract to secure your investment for many years to come.
Compared to your current PVS servers, our K2 Summit servers offer increased format resolution, more compression types, expanded channel capabilities, greater storage capacity, and a smaller size. The most dramatic benefit of moving to the K2 platform is the inclusion of bandwidth management that guarantees performance for file transfers and production tasks such as editing.
Not in a position to purchase a new K2 system in the near-term? No problem, Grass Valley can offer you an SLA extension for your PVS servers at special prices. For more information, contact your Grass Valley Regional Sales Office.