Coverage includes camera, master control, modular, news and production automation, news production and editing, router and signal management, servers/replay, and switcher product lines. For support contact information with other product lines, please visit our main support contact page.

With international call centers, parts distribution hubs, factory-repair facilities, and research and development labs, our worldwide service organization can address your questions quickly and completely.

Our international support centers in the United States and France are available by phone 24 hours a day, 7 days a week. You can also contact your local support center directly during normal business hours. Please see below for the number of the center nearest you.

To ensure prompt service when contacting Grass Valley™ via e-mail, please make sure that you provide the following information:

• Product name
• Serial number
• Your geographic location (i.e., the country you are in)
• Any additional system configuration information related to your product
• Your www.grassvalley.com account user name (if you have one)

International Support Centers

• United States/Americas
  
  • Telephone: +1 800 547 8949 or +1 530 478 4148
  • E-mail: Please use our online form
• All other countries
  
  • Telephone: +800 80 80 20 20 or +33 1 48 25 20 20
  • E-mail: Please use our online form

Local Support Centers

Asia

• China
  • +86 10 5883 7575
• Hong Kong, Taiwan, Korea, Macau
  • +852 2631 3058
• India
  • +91 22 676 10324
• Japan
  • +81 3 6848 5561
• Southeast Asia – Malaysia
  • +603 7492 3303
• Southeast Asia – Singapore
  • +65 6379 1313 (Office main line)

Pacific

• Australia
  • 1300 721 495
• New Zealand
  • 0800 846 676
• For callers outside Australia or New Zealand
  • +61 3 8540 3650

Central, South America

• Central, South America
  • +55 11 5509 3440

North America

• North America, Mexico, & Caribbean
  • +1 800 547 8949 (option 2)
  • +1 530 478 4148

Middle East, Near East, Africa

• Middle East
  • +971 4 299 64 40
• Near East & Africa
  • +800 80 80 20 20
  • +33 1 48 25 20 20

Europe

• Armenia, Azerbaijan,  Belarus,  Kazakhstan, Kyrgyzstan,  Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan
  • +7 495 787 06 55
• Belgium-Luxemburg
  • +32 (0) 2 334 90 30
• Netherlands
  • +31 (0) 76 57 21 420
• France
  • +800 80 80 20 20
  • +33 1 48 25 20 20
• Germany, Austria, Eastern Europe
  • +49 6150 104 444
• Northern Europe
  • +44 844 338 7007
• Southern Europe – Italy
  • +39 06 87 20 35 28
• Southern Europe – Spain
  • +34 91 512 03 50
• UK, Ireland, Israel
  • +44 844 338 7007