Coverage includes ADVC®, EDIUS®, FIRECODER®, HDSTORM™, HDTHUNDER™, ProCoder®, and STORM™ 3G product lines. For support contact information with other product lines, please visit our main support contact page.

Grass Valley™ has support locations across the globe, ready to assist you with the use and operation of your Professional, Desktop, or Enterprise product.

To ensure prompt service when contacting Grass Valley via e-mail, please make sure that you provide the following information in your e-mail:

• Product name
• Serial number
• Your geographic location (i.e., the country you are in)
• Any additional system configuration information related to your product
• Your www.grassvalley.com account user name (if you have one)

Local Support Centers

United States/Americas

• Telephone: +1 801 222 5204
• E-mail: Please use our online form
• Support hours (PT):
  • Monday - Friday, 9:00am to 5:00pm

• Telephone: +49 2602 1069 100
• E-mail: desktop.support.emea@grassvalley.com
• Support hours (CET):
  • Monday - Thursday, 9:00am to 5:00pm
  • Friday, 9:00am to 12:00pm

Italy (Rekeo)

• Telephone: +39 059 415620
• E-mail: assistenza@rekeo.it
• Support hours (CET):
  • Monday - Friday, 10:00am to 12:00pm and 2:00pm to 5:00pm

Asia (except Japan and Korea)

• Telephone: +86 21 5869 8668
• E-mail: desktop.support.asia@grassvalley.com
• Support hours (CST):
  • Monday - Friday, 9:00am to 5:00pm

Japan and Korea

• Telephone: +81 78 992 9921
• E-mail: desktop.support.jp@grassvalley.com
• Support hours (JST):
  • Monday, Tuesday, Thursday, Friday, 9:00am to 6:00pm
  • Wednesday, 9:00am to 5:00pm

Australia

• Telephone: 1 300 562 779 (within Australia)
• E-mail: support@corsairsolutions.com.au
• Support hours (AET):
  • Monday - Friday, 9:00am to 5:00pm

New Zealand (Audio 2 viZual)

• Telephone: +64 9 375 3085
• E-mail: info@audio2vizual.co.nz
• Support hours (NZT):
  • Monday - Friday, 9:00am to 5:00pm