Grass Valley Global Services recognizes the importance of system uptime. Our goal is to provide stress free maintenance. Our services include support agreements designed to address your needs for telephone support, spare parts, software upgrades and more. We also provide proactive services to help customers identify and address system vulnerabilities. Grass Valley Global Services is the partner to help customers increase operational efficiency, plan for ongoing maintenance needs and reduce downtime.

• Support Agreements – Grass Valley provides a range of support packages aligned with customer requirements for technical phones support, software updates & upgrades, parts exchange, and more. With global presence, we provide the cohesive processes to ensure the responsiveness you require.
• Baseline Services – These services are the foundation for our range of Support Agreements. They establish our priorities for delivering unmatched support services, around the globe and around the clock.
• Preventive Services – The key to operational efficiency is the ability to identify issues before they become problems creating service disruptions, quality concerns, or budget chaos. Grass Valley's Preventive Services provide you with the expertise and the tools to be proactive and mitigate risk.
• Global Presence, Global Access, Global Processes – Round the clock availability! Our international contact centers are available 365 days per year, 24 hours per day to log your call and query your staff. Our call centers provide the processes to track and handle customer issues with the attention you deserve. Your calls will be returned by a qualified Grass Valley engineer, in compliance with the level of support you have selected.