Custom SLAs Customize Your Service-Level Agreement

We have a number of dedicated agreements to allow you to define a flexible, custom service plan that fits your needs. These agreements cover everything from turnkey systems with a wide range of Grass Valley and third-party to providing a dedicated team to maximize your uptime operations.

Key Features

·	Custom plans to meet unique needs
·	Mix and match these dedicated agreements:
	-	On-site advocate
	-	Expertise and consultancy
	-	Third-party call management
	-	Dedicated spares kits
	-	Preventative maintenance
	-	Software configurations and updates
	-	Dedicated hotline phone number

	Service-Level Agreements Broadcast Professional Services Data Sheet (SVC-3020D-1) File size: 1.2 MB, posted Apr 11 2008
	Service-Level Agreements Network Professional Services Data Sheet (SVC-3021D) File size: 1.1 MB, posted Apr 11 2008

Additional documentation is available for this product, select the type of documentation you're looking for:

Data Sheets

Our team of experienced industry experts offers a wide range of support and training services. From 24-hour call centers, local support, and service-program agreements programs to on-site, online, and classroom training, we can help you maximize your investment in talent and technology and minimize your downtime.

·	Support Services
·	Training Courses
·	Worldwide Contact Phone Numbers

With our worldwide sales force, distributors, and resellers, you can get the products you need quickly and easily.

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