Our PartsPRO service agreement includes an advanced exchange of parts to help speed repairs and maximize system uptime. The process is simple: we deliver a new part to you automatically and you send your faulty board to us. And our basic support plan provides annualized coverage for hardware failures.

Key Features

·	Technical phone support during business hours
·	Priority phone-queue access
·	Emergency phone support available outside of normal business hours/days for critical problems*
·	Advance exchange replacement parts
·	Web-based technical support
*Availability differs by country and product

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	Service-Level Agreements Broadcast Professional Services Data Sheet (SVC-3020D-1) File size: 1.2 MB, posted Apr 11 2008
	Service-Level Agreements Network Professional Services Data Sheet (SVC-3021D) File size: 1.1 MB, posted Apr 11 2008

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Data Sheets

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Our team of experienced industry experts offers a wide range of support and training services. From 24-hour call centers, local support, and service-program agreements programs to on-site, online, and classroom training, we can help you maximize your investment in talent and technology and minimize your downtime.

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With our worldwide sales force, distributors, and resellers, you can get the products you need quickly and easily.

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