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  • OVERVIEW

    The performance of a broadcast enterprise can't be impacted by any interruptions, including technological glitches, workflow inefficiencies or mistakes caused by insufficient training.

    That's why Grass Valley Global Services offers a full spectrum of Professional Services, Training and comprehensive Customer Support, which ensures successful ownership and operation of Grass Valley solutions. With advanced architectural services, proven methodologies, preventative support and priority response, your operations are optimized and maximized, so broadcast environments run leaner, smoother and more aligned with business priorities.

    Professional Services
    Define, design and deploy solutions that meet business goals. When partnering with Grass Valley Professional Services, a team of experts is part of the interaction. From initial concept and architecture definition, to implementation and management, they will help you realize solutions that address the unique processes, workflows and infrastructure requirements necessary to meet your specific business objectives.
    • Enhance the quantity and quality of organizational resources. Meet and exceed end-to-end project requirements that ensure getting it right the first time.
    • Ensure productive workflows and operational efficiencies are in place and designs maximize available budget. Gain increased productivity leading to a measurable quicker return on investment.
    • Migrate workflows off legacy systems to new architectures. Enjoy the advantages of new technologies.
    • Move swiftly from purchase to production. Accelerate the steps from build — to integrate — to operate.

    Training
    Get maximum value from Grass Valley solutions. With on-site, online, factory-based and customized education, your organization gains the knowledge and skills to meet its operational and technical support needs. Expert-led courses are designed for operators and maintenance engineers, with a combination of theoretical learning and hands-on exercises.

    Support Agreements
    Get ahead of the game and take proactive steps to support all operational aspects. With Grass Valley Customer Support, investments are protected, uptime requirements are met and system performance is maintained and enhanced. GV Care Prime Plus, GV Care Prime and GV Care Foundation are straightforward and easy-to-understand.

    The GV Care Prime Plus Support Agreement is designed for critical environments where uptime is demanded and rapid problem resolution is a must. This agreement provides 24x7 technical phone support, call center prioritization, service level commitments, defined fault resolution processes, free software updates and upgrades and advance parts exchange. With an GV Care Prime Plus Support Agreement, media production environments achieve both operational efficiency and financial predictability.

    Global Services Provides:
    • Unequalled depth of industry knowledge and technical expertise
    • Over 50 years of worldwide experience
    • Complete set of services:
      • Strategic advice
      • System architecture
      • Workflow analysis and design
      • Project management
      • Integration and implementation
      • Performance optimization
      • Technical and operational training
      • Educational services
    • Address today's challenges and prepare for tomorrow's opportunities