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CUSTOMER SUPPORT

If you are a Broadcast Customer

The Support Portal will give you access to create a case with our support team, as well as view and provide updates to your existing cases.

If you have a support agreement with Grass Valley there are some additional benefits the support portal can offer:

Register for the Support Portal

If your Grass Valley equipment is not covered by a support agreement and would like access to product upgrade and updates and the knowledge base, submit a Request for a Support Agreement Quote.

If you are an EDIUS customer

You can also visit EDIUS.net for more detailed information about news, downloads, support and much more.

Supporting Documents and information

  • You can find all the datasheets on the individual product pages in the “Downloads & Documents” section
  • The manuals, handbooks search lookup tool is available in the “Documentation Library” under the “Services & Support” section
  • The Product Support Status search tool is available in Support Portal
  • Our Image Archive can also be found under the “Knowledge Center” in the main navigation