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    The first service every customer is entitled to after purchasing a Grass Valley product is a warranty.

    After the warranty period ends, Support Agreements are available to enhance and/or extend coverage.

    A quick overview of the Grass Valley software and hardware warranty periods are provided below. Please refer to the complete warranty terms and conditions for your region for specific details. Warranty terms and conditions are subject to change without notice.

    • Standalone and Application Software warranty: ninety (90) days following the date of shipment from the factory
    • Embedded Software warranty: fifteen (15) months following the date of shipment from the factory
    • Hardware warranty: fifteen (15) months from the date of shipment from factory
    • Repair warranty: 90 day warranty of Grass Valley repairs

    Product Status

    At Grass Valley, long term product support (LTPS) is how we reinforce our commitment to quality and to our customers. Once a mature Grass Valley product has reached the end of its production cycle, it will enter a long term product support period. support. The duration of this support varies by product from three to seven years.

    To determine the LTPS status of your product, simply use the search tool below.



    Product Family/Model (ex: Profile = PDR, PVS, etc.)
    Service Status
    End Of Service Date


    For partial products name searches please provide at least the first three letter or numbers.