Contact Customer Support

With our extensive team of highly skilled engineers located around the world, Grass Valley Customer Support & Services maintains the industry's leading broadcast and professional systems. Our team is ready to provide best-in-class service for all your support needs.

Depending on your product or service, simply choose from one of the three support options available:

  • Support for Broadcast Products – Includes camera, master control & branding, signal processing, router, multiviewer, monitoring & control software, production switcher, automated and integrated production, news production and editing, servers/replay systems, integrated playout, graphics, and captioning & subtitle product lines.
  • Support for Professional Products – Includes ADVC, EDIUS, STORM, and T2 product lines.

Grass Valley has support locations across the globe, ready to assist you with the use and operation of your product.

To ensure prompt service when contacting Grass Valley via e-mail, please make sure that you provide the following information in your e-mail:

  • Product name
  • Serial number
  • Your geographic location (i.e., the country you are in)
  • Any additional system configuration information related to your product
  • Your www.grassvalley.com account user name (if you have one)
Quick Links
Technical Support Case Management:
  • Create and submit technical support tickets
  • Edit and check status of existing cases
  • Improved record management
 
 

 
 

Coverage includes camera, master control & branding, signal processing, router, multiviewer, monitoring & control software, production switcher, automated and integrated production, news production and editing, servers/replay systems, integrated playout, graphics, and captioning & subtitle product lines.

International Support Centers


Local Support Centers

Asia

  • China
    • +86 10 8273 1515
  • Hong Kong, Taiwan, Korea, Macau
    • +852 2955 3016
  • India
    • 000800 440 2274 (within India)
  • Southeast Asia – Malaysia
    • +603 2247 1808
  • Southeast Asia – Singapore
    • +65 6379 1771

Pacific

  • Australia
    • 1300 721 495
  • New Zealand
    • 0800 846 676
  • For callers outside Australia or New Zealand
    • +61 3 8540 3650

Central, South America

  • Latin America
    • +1 530 478 4148 (option 2)
  • Brazil
    • +55 11 4058 1515

North America

  • North America, Mexico, & Caribbean
    • +1 800 547 8949 (option 2)
    • +1 530 478 4148

Middle East, Near East, Africa

  • Near East & Africa
    • +800 80 80 20 20
    • +33 1 48 25 20 20

Europe

  • Armenia, Azerbaijan,  Belarus,  Kazakhstan, Kyrgyzstan,  Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan
    • +7 495 787 06 55
  • Belgium-Luxemburg
    • +32 (0) 2 334 90 37
  • Netherlands
    • +31 (0) 76 30 32 223
  • France
    • +800 80 80 20 20
    • +33 1 48 25 20 20
  • Germany, Austria, Eastern Europe
    • +49 6150 104 444
  • Northern Europe
    • +44 844 338 7007
  • Southern Europe – Italy
    • +39 06 87 20 35 28
  • Southern Europe – Spain
    • +800 80 80 20 20
  • Southern Europe – Portugal
    • +800 80 80 20 20
  • UK, Ireland, Israel
    • +44 844 338 7007
  • Turkey
    • +90 (0) 212 408 22 23

Grass Valley provides 90 days warranty support for EDIUS from the date of first activation. Customers can either call the numbers listed below, or use the online support form.

Quick Links


Local Support Centers

United States/Americas

Europe, United Kingdom, Africa and The Middle East
  • Telephone: +44 844 338 7007
  • E-mail: Please use our online form
  • Support hours (CET):
    • Monday - Thursday, 9:00am to 5:00pm
    • Friday, 9:00am to 12:00pm
Asia (except Japan and Korea)

Japan and Korea

  • E-mail: Please use our online form
  • Support hours (JST):
    • Monday, Tuesday, Thursday, Friday, 9:00am to 6:00pm
    • Wednesday, 9:00am to 5:00pm
Quick Links
Technical Support Case Management:
  • Create and submit technical support tickets
  • Edit and check status of existing cases
  • Improved record management
Sales/USA +1 530 265 1000/Canada +1 514 333 1772/LATAM +1 786 845 5600/EMEA +44 (0)118 952 3400/Asia +852 2955 3260
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