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Contact Customer Support

With our extensive team of highly skilled engineers located around the world, Grass Valley® Customer Support & Services maintains the industry's leading broadcast and professional systems. Our team is ready to provide best-in-class service for all your support needs.

Depending on your product or service, simply choose from one of the two support options available:

  • Support for Broadcast Products – Includes camera, master control, modular, automated and integrated production, news production and editing, routing switcher and signal management, servers/replay systems, and production switcher product lines.
  • Support for Professional Products – Includes ADVC®, EDIUS®, HDSPARK™ and STORM™ 3G product lines.


Grass Valley® has support locations across the globe, ready to assist you with the use and operation of your product.

To ensure prompt service when contacting Grass Valley via e-mail, please make sure that you provide the following information in your e-mail:

  • Product name
  • Serial number
  • Your geographic location (i.e., the country you are in)
  • Any additional system configuration information related to your product
  • Your www.grassvalley.com account user name (if you have one)

Coverage includes camera, master control, modular, automated and integrated production, news production and editing,
routing switcher and signal management, servers/replay systems, and production switcher product lines.

International Support Centers


Local Support Centers

Asia

  • China
    • +86 10 5883 7575
  • Hong Kong, Taiwan, Korea, Macau
    • +852 2531 3000
  • India
    • 1800 200 3432 (within India)
  • Southeast Asia – Malaysia
    • +603 7492 3033
  • Southeast Asia – Singapore
    • +65 6379 1771

Pacific

  • Australia
    • 1300 721 495
  • New Zealand
    • 0800 846 676
  • For callers outside Australia or New Zealand
    • +61 3 8540 3650

Central, South America

  • Central, South America
    • +55 11 5509 3443

North America

  • North America, Mexico, & Caribbean
    • +1 800 547 8949 (option 2)
    • +1 530 478 4148

Middle East, Near East, Africa

  • Near East & Africa
    • +800 80 80 20 20
    • +33 1 48 25 20 20

Europe

  • Armenia, Azerbaijan,  Belarus,  Kazakhstan, Kyrgyzstan,  Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan
    • +7 495 787 06 55
  • Belgium-Luxemburg
    • +32 (0) 2 334 90 30
  • Netherlands
    • +31 (0) 76 57 21 420
  • France
    • +800 80 80 20 20
    • +33 1 48 25 20 20
  • Germany, Austria, Eastern Europe
    • +49 6150 104 444
  • Northern Europe
    • +44 844 338 7007
    • +44 (0) 20 8867 6305
  • Southern Europe – Italy
    • +39 06 87 20 35 28
  • Southern Europe – Spain
    • +34 91 512 03 50
  • Southern Europe – Portugal
    • +34 91 512 03 58
  • UK, Ireland, Israel
    • +44 844 338 7007
  • Turkey
    • +90 (0) 212 408 22 23

Coverage includes ADVC®, EDIUS®, FIRECODER®, HDSTORM™, HDTHUNDER™, ProCoder,
and STORM™ 3G product lines.

Local Support Centers

United States/Americas

Europe, United Kingdom, Africa and The Middle East

Italy (Rekeo)

  • Telephone: +39 059 415620
  • E-mail: assistenza@rekeo.it
  • Support hours (CET):
    • Monday - Friday, 10:00am to 12:00pm and 2:00pm to 5:00pm

Asia (except Japan and Korea)

Japan and Korea

Australia and New Zealand (Corsair Solutions)

  • Telephone:
    • 1 300 562 779 (within Australia)
    • 09 8870 272 (within New Zealand)
  • E-mail: support@corsairsolutions.com.au
  • Support hours (AET):
    • Monday - Friday, 9:00am to 5:00pm
© 2013 Grass Valley USA, LLC. All rights reserved. Grass Valley is a registered trademark of GVBB Holdings S.a.r.l.