Customer Care

Service Portal Access Request

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If you require access to: create and submit technical support tickets, edit and check status of existing cases, as well as access Product Documentation and/or Product Downloads please use the Grass Valley Service Portal account to verify your identity.Once inside the service portal you will find convenient links to grant you access to Product Documentation or Product Downloads.

Please note: new requests may take up to 72 hours to be processed.

 Support Portal Application Form